Macquarie Authenticator for your clients

To make it easier for you and your clients, the following guide can be used as a quick reference, no matter where your client is on the journey.

Simply, Macquarie Authenticator is easy to use. You or your clients only need to tap a button to approve an action on the account rather than typing numbers from a security code SMS. It gives you and your clients real-time control to approve or deny online transactions and account changes quickly and easily. 

Macquarie Authenticator is one of the most secure verification methods. It’s a standalone mobile app that sends you or your client a push notification to verify certain transactions and account changes.

Macquarie Authenticator sits alongside Adviser Online and the online portal.

Before your clients can register for the Macquarie Authenticator app, they’ll need to know their Access Code, password, and have their current mobile and email address on file with us.

When your clients are ready to download and use Macquarie Authenticator, the following resources are available to your clients for easy access:

• Learn more about Macquarie Authenticator
• How to set up Macquarie Authenticator on your client's device
• How to approve or deny account changes.

Macquarie Authenticator is available for Apple iOS and Android devices. Your client can download the app for free from the app store.

To complete registration for Authenticator, your client must enable push notifications and complete all of the steps in the training simulator to finalise their set up.

Once the registration process is complete, your client can start approving adviser-initiated requests.

Search for your client, refer to What you can do in Adviser Online.

On the Client overview page, scroll down to the Client logins tile where you’ll be able to see the registration status of Macquarie Authenticator for your client. 

Your client’s status will be shown as one of the following:

• Not installed: Your client has not downloaded Macquarie Authenticator or they have not yet completed verification via SMS code. 
  • You will see the status highlighted in grey as Not installed.
• In progress: Your client has downloaded Macquarie Authenticator and completed verification via SMS code but has not yet enabled push notifications or completed the training simulation. 
  • You will see the status highlighted in orange as In progress, with a tooltip displayed.  
• Installed: Your client has successfully completed the registration process and can start approving payments. 
  • You will see the status highlighted in green as Installed.

At the top of the page in the Details tile, you can also view the phone numbers and email address your client has on file.

You will not be able to initiate a payment request in Adviser Online if your client has not registered for the Macquarie Authenticator app and enabled push notifications.  

Your client can see if they’ve registered for Macquarie Authenticator in the online portal

1. Log in to the online portal
2. Click the Settings icon in the side menu and select My security
3. If your client has registered for Macquarie Authenticator, they will see the words Installed in green, next to the Macquarie Authenticator heading, on the Macquarie apps tile.

Your clients need Macquarie Authenticator to approve any new payments you initiate from their super accounts and some payments you initiate from their pension accounts.

You and your client/s will be prompted while creating the payment when authorisation is required.

Approvals via Macquarie Authenticator have replaced Print, Sign and Upload (PSU).

If your client’s superannuation or pension account is under POA, they won’t be able to use Macquarie Authenticator to approve adviser-initiated payments.

If your client has registered for Macquarie Authenticator, they will receive a push notification to approve the payment in the Macquarie Authenticator app.

Any push notification sent to your client is valid for 24 hours after they receive the notification. After this period, you’ll need to generate a new push notification through Adviser Online.

To generate a new push notification, navigate to the task or payment and click Resend notification.

Macquarie Authenticator includes a high level of security using multi-factor authentication. SMS has become less secure as scammers have found ways to port client SIM cards.

It also uses a different approach that sends information to your physical mobile device. There is no current way for someone to fake your physical device and redirect your security information.