Client authorisation via Macquarie Authenticator

Macquarie Authenticator is one of the most secure verification methods. It’s a mobile app that sends your clients a push notification to verify certain transactions and account changes.

Your clients may use Macquarie Authenticator to approve ad hoc pension payments over $30,000 and all withdrawal or rollover payments from their superannuation account. Your client can approve these payments via Macquarie Authenticator even if they’re travelling overseas – from anywhere they have internet access.

Once you initiate a payment, your client will receive a request via their Macquarie Authenticator app. If your client isn’t registered for Macquarie Authenticator, they can find more instructions in Set up Macquarie Authenticator.

Your client will be able to view the details of the request in Macquarie Authenticator and approve or deny the request in real-time.

Your client will receive a notification once you initiate a payment. If this is the first time you’re initiating a request for your client, perhaps speak to your client to ensure notifications have been turned on.
 

Once they get the notification, they’ll need to log in to Macquarie Authenticator to view the request.

Once they’ve logged in, they’ll automatically see the payment relating to the notification and can review the details.

If they’re satisfied with the details of the payment, they can approve the payment at the bottom of the page and you’ll be notified via Adviser Online.