If you trust a browser, this means that your device recognises the webpage. If you trust the browser you are accessing the online portal from, multi-factor authentication will not be prompted when you next log in if you have Enhanced level security.
If you have the Ultimate level security, you will need to complete multi-factor authentication each time you login to the online portal, regardless of whether you have trusted a browser or not.
You should never “trust the browser” when using a public or shared computer. We recommend you only trust browsers that you use regularly.
When you log in to the online portal via a new browser or on a new device you will be prompted to select if you trust the browser.
If this is not automatically prompted when you log in, your security level may be on View Only mode.
Unfortunately, we don’t have the ability to recognise every type of browser. You’ll need to complete multi-factor authentication to log in to certain browsers.
You can manage your trusted browsers on the online portal through the Trusted browsers tile in My security.
Clicking on Manage on the Trusted browsers tile will let you revoke browsers you’ve already trusted and review details on when you trusted them.
If you’re still having trouble, give us a call on 1800 099 265 (Overseas +612 5501 1743).
If you have any feedback on this article or need additional support, please contact us via live chat or email wrap@perpetual.com.au.
