What is bulk transacting?

Bulk transacting helps you efficiently collect funds, make bulk payments and make multi BPAY® payments from your client's Perpetual Cash Account. 

Please note: To obtain authorisation for bulk transacting as an adviser, you’ll need to undergo a successful registration process. In addition to being registered for bulk transacting, your client will need to complete a third-party authority form to provide you with access to debit their account.

To start making payments:

  1. Log in to Adviser Online
  2. Click Payments and select Bulk payments from the left hand menu
  3. Download the applicable template via the Download templates button. Please make sure you use the correct template (eg only include financial services payments in a financial services payment template)
  4. Double check you aren't exceeding your client-granted authority for any of your clients when bulk transacting
  5. Complete the details of your transactions, taking note of the form guidelines found by holding your mouse over the red arrows. Ensure the file details are correct
  6. You may notice text stating ‘END OF FILE’. Please leave this text
  7. Once complete save the template as a CSV file. Note: The CSV file may differ for Apple users.
    • Please note: If using the Financial services payment (Debit file) the payment will only be successful if the bank account details entered match the nominated fee bank account provided at the time of registration
  8. Select Upload file to submit your completed template
  9. Enter the processing date and select Proceed to review
  10. Confirm the transaction details are correct
  11. Enter the Password generated by your online security token and select Authorise
  12. If the details are incorrect, select Back to upload a new file or start again. 

A confirmation screen will then appear to show the file has been uploaded successfully. 

We recommend you upload files before 2pm (Sydney time) for successful payments to be received in the destination account overnight. 

For financial services payment files, the funds will be received in the end account as one consolidated amount.

Check status of a bulk transaction

After submitting a payment file in Bulk Transacting, you can obtain a status update by following the below steps. 

  1. Log in to Adviser Online
  2. Select Payments and click Bulk payments from the left hand menu
  3. Select the Complete tab and choose to view per admin office or all at once
  4. Click View under actions, select the report type and format
  5. Click Generate.

Different report types

  • Completed – file has been successful. All transactions have been processed. 
  • Transaction Errors – some transactions in the file were unsuccessful. Only those transactions containing errors will be withheld from processing, all other transactions will be processed as requested. 

When downloading an error file, only the errored accounts will fail and the rest of the file will be paid successfully. 

Please note the Australian Taxation Office (ATO) imposes an incoming crediting amount of $99,999.99. Any amount greater than this will generate an "amount missing or invalid" error message. 

You can get around this by adding multiple lines to debit the same account up to an amount of $99,999.99. 

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Perpetual Private Wrap is the marketing name for the Perpetual Private Investment Wrap (Investment Wrap) an Investor Directed Portfolio Service (IDPS) operated by Perpetual Trustee Company Limited (PTCo), ABN 42 000 001 007, AFSL 236643, Perpetual Private Super Wrap (Super Wrap) and Perpetual Private Pension Wrap (Pension Wrap) that are part of the Perpetual Super Wrap (RSE R1074406),ABN 22 897 174 641) (the Fund), as superannuation fund established by way of a trust deed. The trustee of the Fund is Equity Trustees Superannuation Limited (ETSL) ABN 50 055 641 757, AFSL 229757, RSE L0001458. The Perpetual Cash Account is a wholesale deposit with Macquarie Bank Limited ABN 46 008 583 542, AFSL 237502. Perpetual Private advice and services are provided by PTCo. This information has been prepared by PTCo and contains general information only and is not intended to provide you with advice or take into account your objectives, financial situation or needs. You should consider the Investor Services Guide and Product Disclosure Statement as applicable, and whether the information is suitable for your circumstances, we recommend that you seek professional financial, tax and/or legal advice. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

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